Re: Airline agents and other clerks
When I used to travel, years ago when I arrived at the airport ticket desk, there were ten agents behind the counter and no kiosks. Now there are four agents and ten kiosks/scanners, so it has had an impact. Out at the gate, agents are still needed, but less, since they're going to automated boarding pass scanning at the ramp. At some point, I can imagine a high proportion of rerouting and changing flights could be done through kiosks, once the software is developed.
Same automation process is occurring at the supermarket - there used to be 12 lanes open, each one with a cashier and a bagger. First to go were the baggers, now there are 8 cashier lanes and 4 automated checkouts. I'm sure in the years to come, there will be 4 cashiers and 8 automated checkouts.
Need I mention gas stations? Remember when the attendant pumped the gas and took your money?
Then there are all the in-store sales clerks not needed because of internet commerce. Don't even try to find a human being at Amazon.
Originally posted by c1ue
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Same automation process is occurring at the supermarket - there used to be 12 lanes open, each one with a cashier and a bagger. First to go were the baggers, now there are 8 cashier lanes and 4 automated checkouts. I'm sure in the years to come, there will be 4 cashiers and 8 automated checkouts.
Need I mention gas stations? Remember when the attendant pumped the gas and took your money?
Then there are all the in-store sales clerks not needed because of internet commerce. Don't even try to find a human being at Amazon.
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