Originally posted by flintlock
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So what is trust?
A study at University of Windsor, Ontario, Canada (circa 2004) found that trust required 4 factors to exist:
- Benevolent best interest in the other party
- Open & honest communication
- Predictable behavior
- Competency
I accept that these 4 factors of Trust are self-evident. If you are not convinced, use some simple thought experiments to prove them as sufficient to explain Trust.
For example, assume an organization has a small problem. Instead of disclosing the issue to their customers, they attempt to hide the problem, and deny it occurred. Is hiding it from customers and regulators in the company's best interest, or the benevolent best interest of all the others concerned (ie. hiding it from customers so that the customers don't needlessly worry)? When they hide something, is this open & honest communication? When you have a problem occur, is this the hallmark of competency? If a customer is expecting "X", but gets "Y", is this in-line with predictable behavior? We can see that all four factors for Trust have been breached in this simple case.
"If a man makes a mistake, and fails to correct it, he has made two mistakes." Confucius
What changes need to be made to FIRE so that all 4 factors for Trust are protected and reinforced by each transaction, and scoundrels are quickly exposed?
Secondly, how is the government (Federal, State, Local) doing on these 4 factors for Trust? If they are supposed to be a shining example for all others to follow (Wall St. included), how are they doing? Any anecdotes you are willing to share?
If we are to ever get out of this current mess, perhaps this simple concept of Trust can be used to point the direction to a better designed system, one that will work for us all, instead of enabling the 1% who like to rape and abuse the other 99% of the citizens, as has been occurring up till now.
"During the life of both organizations and individuals, many mistakes will be made and opportunities lost, but you can lose your reputation only once" Unknown
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