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The call centre is losing clients, with predictable results:
Source. What I want to know is, why do the words "dollar" and "exchange rate" not even appear in the article? Shouldn't a good reporter have at least asked whether that was a factor?
Arvato Digital Services, a Kitchener-based call centre, plans to lay off up to 200 workers later this summer after losing a couple of major contracts. Currently, about 1,200 people work at the call centre, which occupies three floors of an office building at 235 King St. E. in downtown Kitchener.
Greg Brown, Arvato’s vice-president of human resources for North America, said a couple of major clients “consolidated their industries” in reaction to the global recession and took away projects handled by the Kitchener office.
These were global clients who didn’t want the business handled in Canada anymore, he said Tuesday in an interview from Arvato’s head office in Washington, D.C. “It’s part of the cycle of business.”
Greg Brown, Arvato’s vice-president of human resources for North America, said a couple of major clients “consolidated their industries” in reaction to the global recession and took away projects handled by the Kitchener office.
These were global clients who didn’t want the business handled in Canada anymore, he said Tuesday in an interview from Arvato’s head office in Washington, D.C. “It’s part of the cycle of business.”